Terms of Service

Welcome to WalkOff ("WalkOff," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the WalkOff mobile application, the playwalkoff.com website, and any related services we provide (collectively, the "Services").

By creating an account, downloading the app, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.

Table of Contents

1. Eligibility

You may use the Services only if you are at least 13 years of age. If you are between 13 and the age of majority in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

You may not use the Services if you have previously been removed by us, or if you are barred from using the Services under applicable law. By using the Services, you represent that you have the legal capacity to enter into these Terms.

2. Your Account

To use most features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials and not share them with others
• Promptly notify us at support@playwalkoff.com if you suspect unauthorized access to your account
• Be responsible for all activities that occur under your account

One account per person. Creating multiple accounts to circumvent restrictions, manipulate leaderboards, or evade enforcement actions is prohibited and is grounds for termination of all associated accounts.

3. Acceptable Use & Anti-Cheat

WalkOff is a competitive game. Fair play is fundamental to the experience. You agree not to, and not to allow any third party to:

• Manipulate step data by any means, including but not limited to: shaking the device, attaching the device to a moving object (vehicle, bicycle, pet, swing arm, fan, drill), using third-party apps or scripts that simulate or inject step data into Apple HealthKit, or using jailbroken/rooted devices to bypass step verification
• Use automation, bots, or scripts to interact with the Services, generate steps, or perform actions on your behalf
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity
• Harass, threaten, defame, or otherwise harm other users, including through usernames, profile content, or communications
• Use offensive, hateful, sexually explicit, or unlawful content in your username, avatar, or anywhere your account is visible to other users
• Attempt to gain unauthorized access to the Services, other users' accounts, or our backend systems
• Reverse engineer, decompile, or attempt to extract the source code or underlying ideas of the app
• Use the Services to violate any applicable law, regulation, or third-party right
• Resell, sublicense, or commercially exploit any part of the Services without our express written permission
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein

Cheat detection & enforcement. We use automated and manual review to detect step manipulation and other forms of abuse. We reserve the right, at our sole discretion, to:

• Invalidate suspicious step counts (remove them from battles and leaderboards)
• Revoke achievements, cosmetics, or rewards earned through cheating
• Issue temporary or permanent account suspensions
• Permanently ban accounts engaged in repeated or egregious cheating
• Refuse refunds or restoration of cosmetics for terminated accounts

We are not obligated to disclose our specific detection methods. If you believe an enforcement action was taken in error, you may appeal by emailing support@playwalkoff.com within 30 days.

4. Intellectual Property & Cosmetics

The Services, including the WalkOff mobile application, the playwalkoff.com website, all software, artwork, illustrations, characters (including the "Foot-Bean" mascot), cosmetics (hats, shoes, gloves, frames, patterns, shirts, pants, and all other visual items), animations, sounds, designs, copy, logos, trademarks, and all related intellectual property (collectively, the "WalkOff Content") are owned by WalkOff and are protected by copyright, trademark, and other intellectual property laws.

When you unlock, earn, or purchase cosmetics or other in-app items (collectively, "Virtual Items"), you receive a limited, personal, non-exclusive, non-transferable, revocable license to use those Virtual Items inside the Services. You do not own the Virtual Items. Specifically:

• Virtual Items have no monetary value and cannot be redeemed for real currency, goods, or services from us
• Virtual Items may not be sold, traded, transferred, gifted, or sublicensed to any other person, in or outside the app
• We may, at our sole discretion, modify, replace, retire, or remove Virtual Items at any time, with or without notice, for reasons including (but not limited to) game balance, technical limitations, legal requirements, or discontinuation of features
• Virtual Items are not refundable except as required by applicable law or Apple's standard refund process (see Section 5)
• Your license to Virtual Items terminates immediately if your account is terminated, suspended, or deleted, whether by you or by us

This applies equally to Virtual Items obtained for free, earned through gameplay, awarded as rewards, or purchased with real currency.

You retain ownership of any content you submit to the Services (such as your username or other profile information). By submitting content, you grant WalkOff a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, and display that content solely for the purpose of operating, providing, and improving the Services.

You represent and warrant that you have all necessary rights to submit your content and that your content does not violate any third-party rights or these Terms.

If you provide us with feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without obligation or compensation to you.

5. Subscriptions & Purchases

The Services offer optional paid features, including a "WalkOff Pro" subscription and other in-app purchases (collectively, "Purchases").

All Purchases are processed by Apple Inc. through the App Store, governed by Apple's standard terms. Subscription management (cancellation, renewal, billing inquiries, refund requests) is handled through your Apple ID account settings. WalkOff never receives, stores, or has access to your payment card information.

WalkOff Pro is sold on an auto-renewing subscription basis. By subscribing, you authorize Apple to charge your payment method on a recurring basis (e.g., monthly or annually, depending on the plan you select). Your subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before the renewal date through your Apple ID settings.

To cancel: iOS Settings → [Your Apple ID] → Subscriptions → WalkOff → Cancel Subscription.

All Purchases are final and non-refundable except as required by applicable law. Refund requests are handled by Apple, not by WalkOff. We do not have the ability to issue direct refunds for App Store purchases. To request a refund, visit reportaproblem.apple.com.

We may change subscription prices from time to time. Price changes for existing subscribers will take effect at the start of the next billing period after we provide reasonable advance notice through the app or by email. Your continued use of the subscription after the price change constitutes acceptance.

If we offer a free trial, you will automatically be enrolled in a paid subscription at the end of the trial period unless you cancel beforehand through your Apple ID subscription settings.

WalkOff offers Sneaker Drops — purchasable virtual containers that, when opened, award one randomized Virtual Item from a tiered pool. Sneaker Drops are sold for in-game coins, which may be acquired through gameplay or purchased with real money via Apple's in-app purchase system.

You acknowledge and agree:

• Drop rates are disclosed in the app prior to purchase. Each Sneaker Drop's purchase confirmation screen displays the probability of receiving each rarity tier. These rates are uniform across all Sneaker Drops and apply to every purchase.
• Outcomes are randomized. The specific item awarded by any individual Sneaker Drop cannot be predicted, selected, or guaranteed in advance. You acknowledge that you may receive duplicates of items you already own.
• Sneaker Drops are non-refundable. Once a Sneaker Drop has been purchased and opened, the awarded item is delivered to your account and the transaction is final. Refunds for individual Sneaker Drops or their contents are not available except as required by applicable law or through Apple's standard refund process.
• Daily purchase caps apply. To prevent excessive spending, we enforce a daily limit on the number of Sneaker Drops that can be purchased per account. The current cap is displayed in the shop.
• Items obtained from Sneaker Drops are Virtual Items as defined in Section 4, with no monetary value, no resale rights, and no transferability between accounts.
• Sneaker Drops are not gambling. Drop contents have no real-world monetary value, cannot be redeemed for real currency or goods outside the Services, and cannot be traded or sold to other users.

If you are below the age of majority in your jurisdiction, you represent that you have obtained parental or legal-guardian consent before purchasing any Sneaker Drops or coins.

WalkOff reserves the right to modify the drop rates, rarity pools, and reward composition of Sneaker Drops at any time. Material changes to drop rates will be reflected in the in-app disclosure prior to purchase. We will not retroactively modify the outcome of any Sneaker Drop already purchased.

6. Termination

You may stop using the Services and delete your account at any time through Settings → Delete Account in the app. Upon account deletion, your personal information will be handled in accordance with our Privacy Policy.

Cancelling your WalkOff Pro subscription is separate — manage that through your Apple ID subscription settings (see Section 5).

We may suspend or terminate your account, with or without notice, at our sole discretion, including (but not limited to) for:

• Violation of these Terms, particularly Section 3 (Acceptable Use)
• Step manipulation, cheating, or use of unauthorized tools
• Conduct that we determine, in our sole discretion, harms other users, the integrity of the Services, or our reputation
• Inactivity for an extended period
• Compliance with legal requirements or government requests
• Discontinuation of the Services

Upon termination of your account, your license to use the Services and any Virtual Items ends immediately. We are not obligated to refund any Purchases, restore any Virtual Items, or return any data, except as required by applicable law.

Sections of these Terms that by their nature should survive termination (including Sections 4, 8, 9, 10, 11, and 13) will survive.

7. Health & Safety Disclaimer

WalkOff is a game, not a medical or fitness service. The Services are intended for entertainment and motivation, not for medical advice, diagnosis, or treatment.

• Consult a healthcare professional before starting or significantly increasing any walking or exercise routine, especially if you have any medical condition
• Walk safely. Pay attention to your surroundings, traffic, weather, and your physical condition. Do not use the app while operating a vehicle. Do not put yourself in unsafe situations to earn steps
• Step counts are estimates. Apple HealthKit data is an approximation provided by the iPhone's motion sensors. We do not guarantee accuracy. We are not responsible for discrepancies between HealthKit step counts and any real-world measurement
• You are solely responsible for your physical activity and any consequences arising from it

If you experience pain, dizziness, shortness of breath, or any other medical symptom, stop walking immediately and seek medical attention.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WALKOFF DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WALKOFF DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. WALKOFF MAKES NO WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES, INCLUDING STEP COUNTS, LEADERBOARD STANDINGS, OR BATTLE OUTCOMES.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WALKOFF, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR PERSONAL INJURY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (b) USD $50.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability is limited to the smallest extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless WalkOff and its affiliates, officers, agents, employees, and contractors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the Services; (c) your violation of any rights of another person or entity; or (d) any content you submit to the Services.

11. Dispute Resolution & Arbitration

Please read this section carefully — it affects your legal rights.

If you have a dispute with us, please contact us first at support@playwalkoff.com with a description of the issue. We will attempt to resolve disputes informally within 60 days. Most issues can be resolved this way.

If we cannot resolve the dispute informally, you and WalkOff agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration, except as provided below.

Arbitration will be administered by JAMS (Judicial Arbitration and Mediation Services) under its applicable rules, which are available at jamsadr.com. The arbitration will be conducted in English, in the State of California (United States), or by remote means if both parties agree. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

You and WalkOff agree to bring claims only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate claims of multiple persons or preside over any class or representative proceeding.

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction, instead of arbitration.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights, prevent unauthorized access, or stop ongoing misuse of the Services.

You may opt out of this arbitration agreement by emailing support@playwalkoff.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your account email and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12. Changes to These Terms

We may modify these Terms from time to time. The updated version will be indicated by a revised "Last updated" date at the top. If we make material changes, we will provide reasonable advance notice through the app or by email. Your continued use of the Services after the changes take effect constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Services and delete your account.

13. General Provisions

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and WalkOff regarding the Services and supersede any prior agreements.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign these Terms or your account without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of nature, internet outages, third-party service failures, or government actions.

Apple-specific terms. If you downloaded the WalkOff app from the Apple App Store, you acknowledge that these Terms are between you and WalkOff (not Apple), and that Apple has no obligation to provide maintenance or support for the app. Apple is a third-party beneficiary of these Terms with the right to enforce them against you.

Export control. You may not use or export the Services in violation of US export laws and regulations. You represent that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties.

14. Contact

Questions about these Terms? Email us at support@playwalkoff.com.